Tuesday, February 23, 2016

PE: Burner Not Recognized


Premiere Elements "burner not recognized" is one of the more frustrating of troubleshooting issues. And, there does not seem to be one answer to this issue when it strikes. Sometimes there is no answer found.

Some of the troubleshooting suggestions that have worked for some and not others have included:
a. burner firmware updates
b. latest version of QuickTime 7 installed on computer with Premiere Elements, and running the programs as administrator (from user account with administrative privileges)....also right clicking the Premiere Elements desktop icon and selecting and applying Run As Administrator.
c. another external or internal burner
d. if Premiere Elements 13/13.1 or 14/14.1, disabling the Hardware Acceleration preference with computers not using the Intel HD Graphics 2000 and higher/newer
e. depending on the Premiere Elements version, use of burn to folder or iso image instead of burn to disc, followed by taking the folder or iso image to disc with a program such as ImgBurn (if Windows)
f. uninstall, then use of the free ccleaner Windows or Mac run through (regular and registry cleaner parts), reinstall with antivirus and firewalls disabled.
g. several how to refresh DVD drivers tutorials (from Microsoft see HERE and from Adobe see HERE)
h. change the drive letter for the burner drive.
i. when indicated, System Restore.
j. new user account with administrative privileges.


After downloading and installing an online free virtual DVD/CD/Blu-ray drive to Windows 10 64 bit, Premiere Elements 14/14.1 and 13/13.1 on that computer would not recognize the DVD/CD burners (external and internal) for the choice of Export & Share/Disc/DVD (DVD-VIDEO on DVD disc), but no problem for Export & Share/Disc/AVCHD (AVCHD on DVD disc). At the same time, those DVD/CD burners were recognized by Windows Explorer.

Extensive troubleshooting followed which resulted in "worse" rather than solution after applying the possible remedies mentioned above and more. It got so bad that now burner was not recognized by Windows Explorer as well as Premiere Elements (14/14.1 and 13/13.1). Without no apparent alternatives, it was decided to take the Windows 10 64 bit computer back to factory settings (Windows 8.0 64 bit). No improvement. Then this computer was upgraded to Windows 8.1 64 bit. No Improvement.


In this particular case, burner recognition for Premiere Elements and Windows Explorer came only  after setting "System" permissions related to "Royalty Activation" which is required according to Adobe for "MPEG files import, DVD burn, etc.".

This was done by navigating to the Common Folder in the following path.
In Windows 7, 8, 8.1, or 10 64 bit
Local Disk C\Program Data\Adobe\Common\Adobe\ARA\
The Common Folder was right clicked to bring up its Properties/Security Tab. Under the Security Tab, Edit was selected, and "System" permissions assigned as shown in Figure 1.
Figure 1. "Royalty Activation" Issue/Common Folder Security Permissions Settings.


The solution for this "burner not recognized" was suggested from
  • As well as the more recent supposedly Premiere Elements 14/14.1 Mac Only issue of Royalty Activation which was resolved by targeting the Common Folder permissions. See HERE for full details including for creating a Common Folder for use in resolving the issue when there is no Common Folder found.
It is not being suggested that Royalty Activation/Common Folder permissions is the solution for all Premiere Elements "burner not recognized" issues. But, it is being suggested that this consideration should be looked more often as part of the Premiere Elements "burner not recognized" troubleshooting and not just relegated to Premiere Elements 14/14.1 Mac Only.



Thursday, February 18, 2016

PSE 13.1: Photoshop Elements 13.1 Update Issue


Photoshop Elements 13.1 would not install on Windows 7 or 10 64 bit computers which had installed on them
  • Photoshop Elements 13
Systematic troubleshooting of the issue followed after typical "Update will not install" fixes were explored and failed to resolve the issue.

Photoshop Elements 14.1 Update was considered to be at the core of this specific Photoshop Elements 13.1 Update failure issue based on the following sequential troubleshooting scheme
  • The Photoshop Elements and Premiere Elements programs were deactivated and uninstalled from the computer via Control Panel. Computer was cleaned with ccleaner (regular and registry parts). Anti-virus and firewalls were disabled.
  • Photoshop Elements 13 was installed and updated to 13.1 successfully.
  • Premiere Elements 13 was installed and updated to 13.1 successfully. Photoshop Elements 13.1 was unaffected.
  • Photoshop Elements 14 was installed. Photoshop Elements 13.1 was unaffected.
  • Premiere Elements 14 was installed. Photoshop Elements 13.1 was unaffected.
  • Premiere Elements 14 was updated to 14.1. Photoshop Elements 13.1 was unaffected.
  • Photoshop Elements 14 was updated to 14.1. Photoshop Elements 13.1 was wiped out completely, reverting automatically to 13 in Help Menu/About Adobe Photoshop Elements and in Control Panel Installed Programs.

Based on the above, if Photoshop Elements 13 and 14 are on the same computer, do not update Photoshop Elements 14 to 14.1 if Photoshop Elements 13.1 is wanted. But.....

Why would you want Photoshop Elements 13.1 if Photoshop Elements 14.1 was available?
  • Both Photoshop Elements 13.1 and 14.1 appear to have the High Density Displays/UI Scale Factor in its Editor's Edit Menu/Preferences/Display & Cursors
Figure 1. Photoshop Elements 14/14.1 High Density Displays Preference.

Based on gains and losses consideration of Photoshop Elements 13.1 and Photoshop Elements 14 versus Photoshop Elements 13 and Photoshop Elements 14.1, the later seems to be preferred.


The ATR Premiere Elements Troubleshooting Blog is focused on Premiere Elements. However, this Photoshop Elements issue got written up here since it was an interesting finding that surfaced in factoring out Premiere Elements in this issue.

At this time, we do not have any information as to why the Photoshop Elements 14.1 Update is affecting Photoshop Elements 13.1 Update as it is presenting here. And, there are no expectations that Adobe will adjust the Photoshop Elements 14.1 Update to accommodate the Adobe Photoshop Elements 13.1 Update under the circumstances.

We will be watching for online reports as to whether or not you found the same if you are in this specific situation.



Monday, February 15, 2016

PE 11 through 14/14.1: Picture Cube Movie Menu Scene Buttons Not Editable


Picture Cube Movie Menu theme became a free theme built into the version only after Premiere Elements 10 when photoshop.com was removed from Premiere Elements. Before that, the user had to go from the the version's free photoshop.com membership to photoshop.com plus membership to gain access to this theme if wanted in the version's project.

Figure 1. Premiere Elements 10 Disc Menus Picture Cube Plus Members Only
Each Premiere Elements theme traces back to a set of .psd files -- main menu (mm) and scene menu (sm) -- on the hard drive. Depending on the project preset, the set presented for use within the project could be for Picture Cube

Standard (s)

Standard Widescreen (w)

High Definition (hd)

And, in Premiere Elements 11, 12/12.1, 13/13.1, and 14/14.1*, these .psd files are found in the (A) Picture Cube Folder in the path
Local Disc C\Program Data\Adobe\Premiere Elements 11.0, 12.0, 13.0, or 14.0\Online\DVD Templates\All_Lang\General\ (A) Picture Cube.

Each .psd file Layer Palette consists of layer groups, sublayer groups, and layers with coding required to make text editable in the movie menu customization area within the program.


The Picture Cube theme has a Scene Selection page with 3 scene thumbnail buttons. In the Movie Menu customization area of Premiere Elements 11 through 14/14.1, these scene thumbnail buttons in the Scene Selection page are named in Dutch and cannot be edited within the project.


It was found that the Picture Cube scene menu .psd files (whether s, w, or hd) are miscoded specific to the scene thumbnail buttons. And, this miscoding makes it impossible to edit the scene thumbnail button names. The main menu psd files are not affected by this issue.

Scene Menu .psd files affected are

The layer group for each of the 3 scenes must be gone into to correct the following:

Critical One...rename the sublayer group from (^) to (^^). See Figure 2 which shows the layer group and sublayer group involved for scene one. Do the same for scene two and scene three layer group.
Other...set the layer visibility icon to the language wanted if not working in a Netherlands set up.**

Figure 2. Picture Cube Photoshop CS5.1 Scene One Critical Problem (Same For Scene Two And Scene Three)

Figure 3. Picture Cube Photoshop CS5.1 Scene One After Critical Correction (Same For Scene Two And Scene Three)

These changes need to be made with a .psd editor that can open layer groups. Photoshop Elements CS or higher is recommended for the task. On unpredictable occasions, a version of Photoshop Elements will open the layer groups to get the areas to be edited. The .psd editor used in this study was Photoshop CS5.1.


Since this issue appears to have existed from 11 through the present 14/14.1, it is explainable why this glitch was not pointed to sooner.

We do not recall noting this before and will double check prior posted observations to determine if it was noted previously and not recalled at this time.

If you run into non editable text in the movie menu customization area of your Premiere Elements project, please keep the above factors in mind.

Work in progress.***

* Work was done using Premiere Elements on Windows 7 Professional SP1 64 bit and confirmed on Windows 10 Home 64 bit.
**This work was done with Premiere Elements versions set to country United States and language English.
***In Premiere Elements 10, besides Picture Cube, the photoshop.com plus members only Movie Menu list includes Glass Flowers, Prime Time, Summer Beach, Scary Halloween, Christmas, Valentine, and Yearbook. Based on spot checking of each, Picture Cube is the only one of this group that has the problem of non editable text for the scene menu buttons.



Saturday, February 13, 2016

PE 14/14.1: Video Story Elements Organizer Access


Video Story feature was introduced to Premiere Elements in 13. And, 13.1 contributes an option to disable the Video Story pan and zoom default feature. The routes of access to the feature in 13.1 include from
  • Expert or Quick workspace's new project's opening main screen which includes panel for "Make Your Video Story"
  • Expert or Quick workspace Create Tab/Video Story
Each of the two routes arrives at the Video Story workspace and its "Select a Category".

Now NEW in Premiere Elements 14/14.1, access to Video Story is possible from the Elements Organizer 14/14.1 using Create/Video Story there as well as from the Editor's workspaces new project's opening main screen panel (now called "Create a template based movie") and from the Editor's workspace Create Tab/Video Story.

Each of the three routes arrives at the Video Story workspace and its "Select a Category".

In the theme selected in the "Select a Category" area, the user can select "Use Media from Timeline" or select the category/theme and get started with the feature and then select the media from the choices of the following in the Video Story workspace
  • Elements Organizer
  • Videos from cameras & devices
  • Photos from cameras or devices
  • Files and Folder

Why so many access routes for taking the user to the same place with essentially the same Video Story feature? Is there a relationship between choice of access route and obtaining supported media for the Video Story feature?


Access to Video Story

The major advantage seen in using the Elements Organizer access to Video Story seems to be gained only if the user intends to use Video Story media exclusively from the Elements Organizer and wants a one click to get the Elements Organizer selected media from the Elements Organizer to Premiere Elements Video Story workspace and its Select a Category to begin constructing the Video Story.

Media for Video Story

"Use Media from Timeline" for obtaining the media for Video Story was discussed in a prior blog, and the limitations of this source for Video Story media were pointed to when it came to Timeline trimmed clips, fx effects, titles, and audio. These Timeline trimmed clips, fx effects, titles considerations do not apply to Elements Organizer Create/Video Story or Elements Organizer in the Media Source list within the Video Story workspace because of the nature of the files that Elements Organizer accepts and does not accept for import into it.

In the Video Story workspace there can be found options to add captions and narrations to the Video Story.

Although the Elements Organizer does support the import of standalone audio files into it, these audio files are not supported in Video Story, be it in version 13/13.1 or 14/14.1. On the other hand, Video Story in either of these versions will support a file with video and audio components.

Music for the Video Story can be controlled under Detail View/Settings in the Story Chapters phase.
The choices are Theme Music or Custom Music and with or without check mark next to "Mute sound from source video". The choice of "no" music is not seen for music for the chapter. Each chapter has a settings button except for the Story Title chapter (at start) and Story Credits chapter (at end).

Figure 1. Video Story Chapter Settings For Music And Other

There is an option to export the Video Story to Premiere Elements Editor Timeline where the Video Story arrives in the Editor broken apart which would lend itself to adding audio and other editing of the Video Story.

Video Story video trimming within the Video Story workspace can be approached in the following ways

  • Right click the whole video file in Video Story's "Get Media for your Story" workspace, and select "Split Into Multiple Clips" from the pop up. But, it does not always. And, if it does, the split clips do not contain a split clip that looks like the Timeline trim that was wanted transferred  from project's Timeline to Video Story.
  • Click on the "Star" in the video clip to open Favorite Moments for clip trimming followed by the trimmed clip's return to the Video Story in process.

Figure 2. Video Story Clip Trimming With Favorite Moments.



Wednesday, February 10, 2016

PE 14/14.1: AutoAnalyzer Options Preference Now In Editor Preferences


Premiere Elements and Photoshop Elements are standalone programs, each coming with an Elements Organizer. When they are the same version and both are on the same computer, they share the same Elements Organizer. 

AutoAnalyzer has long been a feature of the Elements Organizer that comes with Photoshop Elements Premiere Elements. Its role has been to analyze media, rate them, and, based on that analysis, assign tags (Smart Tags) to those media to enable the user to distinguish the media one from the other based on quality - essentially for "search and retrieval" purposes. Certain features in  Premiere Elements Editor can use the information in these tags to target fix areas  in the source file. For example Smart Fix, Smart Trim*,  Instant Movie. Enabling and disabling AutoAnalyzer and its options feature has been done in the Elements Organizer preferences. See HERE.


Now, in Elements Organizer 14/14.1 and Premiere Elements 14/14.1, the situation
  • AutoAnalzyer Smart Tags are not longer available** in Elements Organizer 14/14.1 where previously the user could obtain and see the AutoAnalyzer assigned Smart Tags names in the Image Tags area. Impression is that user is now is left to create user's own Image Tags and Keywords Tag for the "search and retrieval" purposes
  • The manual "Run AutoAnalyzer" command can still be applied to an import in Premiere Elements 14/14.1 Editor Expert workspace's Project Assets. 
  • Whether or not Photoshop Elements 14/14.1 is installed along with Premiere Elements 14/14.1, Elements Organizer 14/14.1 does have a Smart Fix option under its Photo Fix Options...but only for photos
"The Elements Organizer 14/14.1 Smart Fix auto analyzes photos and corrects problems commonly caused due to poor exposure, contrast, color balance, and color saturation.....Smart Fix creates copies of the selected photos, makes the required adjustments in the copies, and saves the copies to the version sets of the photos on which they are based".
  • The AutoAnalyzer options (which appear to be Smart Tags) are reported by Adobe to be moved from Elements Organizer 14/14.1 preferences where they have been in prior versions to Premiere Elements Editor 14/14.1 preferences.
Figure 1. Premiere Elements 14/14.1 Expert Workspace Edit Menu/Preferences/AutoAnalyzer And AutoAnalyzer Options (Smart Tags)
  • No dedicated place is seen in Premiere Elements 14/14.1 Editor Expert workspace Project Assets as to what Smart Tags have been assigned automatically to the clip by the AutoAnalyzer.


Some idea of what the clip faults are that Smart Fix and Smart Trim are fixing using the AutoAnalyzer options (Smart Tags) might be inferred....

When Smart Fix Involved
  • look under the Adjust Tab and Applied Effects to search for added panels for Applied Effects Palette and Adjusts Palette used after the Smart Fix is applied
  • right click the Timeline clip's title, and look for choices other than those seen for default Volume and Opacity
When Smart Trim Involved
  • hover mouse course over striped area of the Timeline clip to bring up flashing pop up which names a clip fault


We do not know why the AutoAnalyzer options were moved to Premiere Elements preferences rather than remain in Element Organizer preferences. We can only speculate that their survival there was due to the Editor's dependency on them for features such as Smart Fix, Smart Trim, and Instant Movie.

Evaluating the reliability of the Premiere Elements 14/14.1 AutoAnalyzer options and tagging is still a work in progress, especially when the same clip gives "Smartfix did not find problems in this clip." in 14/14.1 and yet a multitude of Smart Tags in 12/12.1.

The Adobe 14/14.1 documentation's emphasis in the Elements Organizer 14/14.1 seems to be more for search and retrieval People, Places, and Events than Media.

Since Adobe has opted to place the AutoAnalyzer options in the Premiere Elements 14/14.1 preferences rather than in the Elements Organizer 14/14.1 common to both Photoshop Elements 14/14.1 and Premiere Elements 14/14.1,  do we then assume that the AutoAnalyzer options  no longer apply to Photoshop Elements 14/14.1 with its Elements Organizer 14/14.1?

Still looking for clarification...how does one shut down the AutoAnalyzer activity if all one has is Photoshop Elements 14/14.1 with its Elements Organizer 14/14.1? Is the only way then, the Barbara Brundage way, creating a space in the file name for the ElementsAutoAnalyzer.exe - from ElementsAutoAnalyzer.exe to ElementsAuto Analyzer.exe?

Hopefully Adobe documentation will clarify these features moving forward.

*Smart Fix and Smart Trim video tutorial by Jan Ozer is pointed to since it is an excellent demonstration of the principles in spite of the fact that it is demonstrated using Premiere Elements 8. In Premiere Elements 14/14.1 Editor, see Tools Menu/Smart Trim and Adjust Tab/Adjustments Palette/Smart Fix Panel expanded.
**AutoAnalyzer Smart Tags are also not available in 13/13.1 as well as 14/14.1 Elements Organizer.
***Study done with Premiere Elements 14/14.1, 13/13.1, 12/12.1, and 11 on Windows 7 64 bit and confirmed on Windows 10 64 bit.


Monday, February 8, 2016

PE: Frequent Premiere Elements Issues/Solutions


I  have written for a long time
  • Problems with the same symptoms can (often do) have different causes
  • The answers are in the details 
Consequently, we have approached Premiere Elements troubleshooting help to other Premiere Elements users by asking for details (starting with Premiere Elements version and operating system) and customizing the help to all the details. 


In the list of troubleshooting details asked for, some are higher priority for certain Premiere Elements failings. In that regard, I present the following to be placed toward the top of the requested troubleshooting details to get at the core of the issue sooner rather than later. It is assumed that we start with name of Premiere Elements version and computer operating system.



0000. Program will not install
a. Check System Requirements.
b. Using your present installation files/disc, do uninstall, free ccleaner run through (regular and registry cleaner parts), reinstall with antivirus and firewalls disabled.
c. Try downloading and installing new Premiere Elements installation files from Adobe Other Downloads and inserting your purchased serial number in them during installation.
d. Before "a", "b", and "c", do not forget key guidelines such as
  • latest version of QuickTime 7 installed on computer with Premiere Elements
  • running program as administrator (from user account with administrative privileges)
  • determining if antivirus, firewalls, or other security programs are interfering with the install
  • determining if the video card/graphics card driver version is up to date and if the computer is using more than 1 video card/graphic card


0001. Video import problem ranging from audio out of sync to does not import at all
a. Typically, a top question to ask is "Was this video recorded with a cell phone, iPad, screen capture software, or other device that records with a variable frame rate?" If yes,
b. The variable frame rate condition can be confirmed by reading the file's properties with the MediaInfo program. If 3 frames rates are found there ("minimum frame rate", "frame rate", and "maximum frame rate"), that points to variable frame rate used for the file.
c. Typically the solution is to take the file into the free HandBrake program to obtain the H.264.mp4 at constant frame rate version to import into the Premiere Elements project with the project's Expert workspace Add Media/Files and Folder/Project Assets.
Note: In the HandBrake Video Tab, set for "frame rate" value rather than selecting "Same As Source", and be sure to dot the Constant choice for the frame rate. Also, if MediaInfo is used to verify the variable frame rate condition, be careful for your MediaInfo downloading and installing choices since MediaInfo is known for traveling with unwanted baggage.

0002. Music will not import into Premiere Elements project
a. A top question, "Is this iTunes music?" If the answer is yes,
b. Then convert the iTunes music to the WAV version in iTunes, and then import that WAV version into the Premiere Elements project with the project's Add Media/Files and Folders/Project Assets. See HERE for iTunes how to. Alternatively, the free audio editor named Audacity can be used for conversion to WAV Version. Our preference is the iTunes way.


0003. Display card error displays when trying to open Premiere Elements
a. Determine what video card/graphics card that the computer is using. If 1 card, then
b. Assure that the video card/graphic card driver version is up to date according to the web site of the manufacturer of the card.
c. If the video card/graphic card driver version is up to date, then delete the BadDrivers.txt file
d. If the video card/graphics card was on automatic update, then roll back the driver version for troubleshooting purposes.

e. If the computer is set to use 2 video cards/graphic cards instead of 1, then disable one and try to work with the other. Also seek advice from manufacturer of cards for possible user setting of card controls to resolve the issue.

0004. Display and other issues specific for Premiere Elements 10 NVIDIA GeForce
a. Verify if you have Premiere Elements 10 installed on computer that uses a NVIDIA GeForce video card/graphics card, and check the driver version and its dating. If Premiere Elements 10 NVIDIA GeForce, then
b. There is a known major issue related to trying to run Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card. The only known solution is to roll back the driver version to May 2013, rather than to update the driver version to the latest version. See HERE
c. If the computer with the NVIDIA GeForce Premiere Elements 10 combination had been working and suddenly ran into display and other unexplained problems, it is likely that an automatic video card/graphics card driver version update took place. If that is the case, the only hope is to try to find that older driver on the computer. For Windows, see Device Manager/Display Adapters/NVIDIA GeForce Properties and Properties' Driver Tab/Update Driver and choice of "Browse my computer for driver software".
d. Some workarounds include: replace Premiere Elements 10 with 11, 12/12.1, 13/13.1, or 14/14.1 (latest version); or, replace NVIDIA GeForce video card/graphics card with a non NVIDIA GeForce card.
e. To date there have been no reports of latest version NVIDIA GeForce ever resolving this issue. And, the issue has presented as independent of computer operating system involved.

0005. Rendered Timeline playback in Edit area monitor is not smooth and has other irregularies
a. Determine if the project preset and properties of the source media match. See Edit Menu/Project Settings/General.
b. Check the Scratch Disks for location and amount of free hard drive space at those locations, especially with regard to previews (rendered files in Adobe Premiere Elements Preview Files Folder).

c. Do a mini test run export to determine if the problem is in the previewing in the Edit area or in the project as a whole by comparing quality of preview with quality of export.
d. If no problems with the export quality, focus the project previewing quality
  • Right click the Edit area monitor, select Playback Quality/Highest instead of Automatic
  • Applicable to HD projects only....Edit Menu/General/Timeline Rendering Quality, select High quality/slow speed
and then decide if the previewing problems can be overlooked since the export quality is good.
Note: 0005 assumes that 0004 Premiere Elements 10 NVIDIA GeForce is not involved.


0006. Premiere Elements 13/13.1 generated AVCHD or Blu-ray .iso files (1 GB or greater file size) taken to disc with 3rd party burn software are not recognized by players at disc playback
a. This is a known Premiere Elements 13/13.1 specific issue, and there is no solution within 13/13.1 for this issue. See HERE.
b. However, the problem is not seen in the next and latest version 14/14.1.

0007. Premiere Elements 13/13.1 and 14/14.1 export failures and/or export files that cannot be found after export
a. Determine if your version of Premiere Elements includes the preference for "Use Hardware Acceleration (works on Intel HD Graphics 2000 and higher/newer)". This preference should be present in Premiere Elements 13/13.1 and 14/14.1 on Windows 7, 8, 8.1, and 10 64 bit. See HERE.
b. If your computer does not use an Intel HD graphics 2000 and  higher/newer video card/graphics card, then disable the preference. 

The Premiere Elements 13 "no plug-in dll" error has been discussed in relation to check or uncheck for the Hardware Acceleration preference. See HERE, especially post 11 from the Adobe Premiere Elements Help Team
We have also not seen the plugin coder error internally in any other scenario other than a faulty driver for the Intel display adapter, when the hardware acceleration was checked. So the solution was
1. To disable the Intel Display adapter,
2. Update the Intel display driver or
3. Switch off the graphics acceleration setting from the preferences.
All these suggestions are valid only if one of the display adapters in the machine in question was an Intel HD Graphics 2xxx and above only. If there are multiple display adapters, even if one of them is the supported Intel adapter, the acceleration can kick-in, if checked in preferences

0008. Burner not recognized or Media Not Present
a. Burner not recognized is a  particularly difficult problem to correct, and there does not appear to be one answer (or any in some cases). The workaround would be to burn to Folder or ISO Image (depending on which Premiere Elements version you have), and then take the Folder (VIDEO_TS or BDMV) or ISO Image to disc with a 3rd party software such as ImgBurn (Windows).
b. In the case of Media Not Present, best try another disc brand/type. If that does not work to resolve the problem. Then..
c. Uninstall, free ccleaner HERE or HERE run through (regular and registry cleaner parts), and reinstall with antivirus and firewalls disabled.  This choice "c" has actually resolved the issue for some.
d. Another approach that actually worked for me was to give the burner drive a new drive letter.


0009. Premiere Elements 14 Mac specific problems related to Movie Menu crashes, Royalty Activation (MPEG file import and DVD burn), and Missing Graphics.
Please see the following for solutions for each of the 3 separate Mac specific issues of
  • Movie Menu crashes
  • Royalty Activation (MPEG file import, DVD burn)
  • Missing Graphics

0010. Premiere Elements 13/13.1 and No Disc Error

The No Disc Error specifically targeting Premiere Elements 13/13.1 is resolved by deletion of the OldFilm.AEX file found in Windows 7, 8, 8.1, or 10 64 bit
Local Disk C
Program Files
Adobe Premiere Elements 13
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming it from OldFilm.AEX to OldFilm.AEXOLD.


0011. Unexpected workflow fault
a. Delete the Premiere Elements Editor settings file (Adobe Premiere Elements Prefs found in Premiere Elements Windows 7, 8, 8.1, or 10 64 bit)
Local Disk C
Premiere Elements
version number (11, 12, 13, or 14)
and in the version number Folder is the Adobe Premiere Elements Prefs file that you delete. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.  
b. Determine if the problem exists in a new project. 

0012. Elements Organizer crashes

a. Delete the Elements Organizer setting file (psa.prf found in Premiere Elements Windows 7, 8, 8.1, or 10 64 bit)
Local Disk C
Elements Organizer
version number (11, 12, 13, or 14)
and in the Organizer Folder is the psa.prf file that you delete or disable by renaming it from psa.prf to psa.prfOLD.
b. Create a new catalog - File Menu/Manage Catalogs/Catalog Manager.
c. Look at the compatibility of the imported file with the Elements Organizer.
d. Elements Organizer player compatibility issues with some imports appear to be another matter which at times appears to be related to the use of Dolby Digital audio in the file and which can sometimes be overcome with change of the file's file extension.


I am strictly an Elements Windows user, but try to find common ground between Premiere Elements Windows and Mac for troubleshooting purposes. Whenever possible, I offer Mac solutions from what I have read from reliable sources such as Adobe's own Adobe Premiere Elements Help Team. 

There is no substitute for full Premiere Elements problem details for the best possible troubleshooting result - success. Ruling in or out some obvious factors at the onset expedites that path to success. Some of the "obvious" factors have been mentioned above for your consideration.

Also, check out the following Premiere Elements Daily Discoveries blog posts for other Premiere Elements problems - explained, some with solution, some no solution, and some with workaround.

Premiere Elements 12/12.1

Premiere Elements 13/13.1

Premiere Elements 14/14.1

Often the troubleshooting does not co-operate with an a, b, c, d solutions approach. That is when the challenge begins and the integration of full details becomes critical to solution, workaround, or no solution.



Friday, February 5, 2016

PE 14/14.1: Adjust Panels Properties Keyframing


fx Effects or Adjusts can be applied to a Premiere Elements Timeline clip and be present in the clip in either of two ways.
  • varying across the duration of the clip
  • remaining same across the duration of the clip
Keyframing is the technique used to vary the applied fx Effect or Adjust across the duration of the clip, and keyframing opportunities exist for many of the fx Effects and Adjusts.

Keyframable properties are found under Applied Effects Tab/Applied Effects Palette/and panels there for
.....Scale (width and height)
.....Anchor Point
.....Anti-flicker Filter
Most of the video and audio fx Effects applied from the workspace's fx Effects Tab)

Keyframable properties are also found under Adjust Tab/Adjustment Palette/ and panels there for
Color RGB
Gamma Correction 
Temperature and Tint

Keyframing of these properties can be done in a dedicated area in the Applied Effects panel or Adjust panel for the effect or adjust respectively or at the "rubberband"* at the Timeline level.

When keyframes for a property are created for one clip, those same property keyframes can be specifically reproduced for another clip on that Timeline by using a copy/paste between the property keyframes in the Show Keyframe Controls area of the two.

Note: The result of the same property keyframing for a clip can be applied to more than one Timeline clip at a time on that Timeline using a copy/paste effects and adjustment technique. But, in this case, the copy/paste effects and adjustment technique takes in other applied attributes of the clip along with the keyframes.


The basic principles involved in property keyframing for Adjust or fx Effect are found to be essentially the same...initiate keyframing and vary the property values with time across the duration of the clip.

Keyframing properties for an Adjust rather than an fx Effect were found to offer challenges not seen with keyframing properties associated with fx Effect.
  • Adjust situation where successful copy/paste placement of properties keyframes between Show Keyframe Controls areas for two different Timeline clips, but, in the second, losing the visibility icon and losing the presence of the property keyframe effect displaying for the second Timeline clip.
  • not being able to copy/paste the whole Adjust panel with its Show Keyframe Controls area for two different Timeline clips...but possible with fx Effect.

Using the Adjust Color Panel properties as example, Adjust property keyframing was reviewed and areas in the process were pointed to for successful completion of the task and associated steps. The Solution is in the details of the How To to follow.


Keyframing Color Properties Under Adjust Tab

STEPS 1, 2, 3, 4

Figure A.
1. Select Timeline clip.
2. Click the Adjust Tab
3. Select the Color Panel, and expanded it to reveal its properties - Hue, Lighting, Saturation, and Vibrance.
4. Click on the Show Keyframe Controls icon to open to the dual phase keyframing workspace.

STEPS 5, 6

Figure B.

5. With Timeline Indicator at 00;00;00;00, set the 0 time values for the properties: Hue, Lightness, Saturation, Vibrance.
6. Click on the Toggle Animation icon to activate the keyframing process. Clicking on Toggle Animation icon places a 0 time keyframe for each property in the Show Keyframe Controls area.


Figure C.

7. Move the Timeline Indicator (in Timeline or in Keyframe Controls area) to the right (1 second mark in this example). Adjust the property slider(s) to change the property value for each accordingly to achieve the color change wanted. The change of a property value places a 1 second keyframe for that property in the Show Keyframe Controls area.

Move the Timeline Indicator to the right (to 2 seconds mark in this example). Adjust the property slider(s) to change the property value for each accordingly to achieve the color changed wanted. In this example, at the 2 seconds time, only the Hue property was changed; consequently, only one Hue keyframe is seen at the 2 seconds mark in Show Keyframe Controls area.
Note: If maintaining the color look, rather than changing it, is wanted for one of the time intervals, then set a manual keyframe at the time mark advanced to. This is done by not adjusting the property sliders and just clicking on the diamond icon to the right of the advanced to's property value field.


The result of the property keyframing for one Timeline clip can be reproduced in another. Continuing with the example above.

For completed Color properties keyframed clip 1, right click in its Show Keyframe Controls area, from the drop down menu select Select All. Right click again in that area, select Copy. Close out of there.

Select Timeline clip 2, and go to its Color Panel expanded under the Adjust Tab.
IMPORTANT. Make sure that the Timeline Indicator is positioned to the beginning of Timeline clip 2 and that the middle thumbnail in the thumbnails above Auto Color Tab is clicked on once.
Right click the Show Keyframe Controls area there, and select Paste.

Alternatively, right click the completed Color properties keyframed clip1, select Copy. Then select all other Timeline clips that are to have this same Color "look".  Right click anywhere in the selection, and from the pop up menu select Paste Effects and Adjustments. In contrast to the other method in this STEP 8, this way will take in other attributes of the Timeline clip 1 besides keyframing.


Keyframes generated in the above process also are displayed as white dots in the rubberband of the Timeline clip and can be adjusted there by moving the white dots/keyframes with the mouse cursor. But, to adjust them, they must be seen. To get them seen instead of the default Opacity, right click the clip, select Show Clip Keyframes. In this example, choice of Color Panel added Vibrance and Color Balance (HLS) (Hue, Lightness, Saturation) to the existing choices of Motion (its options) and Opacity. Select which property's keyframes are wanted seen in the clip's rubberband.


Lots and lots to explore and experiments with. Try applying these principles to the Applied Effects properties as well as the Adjust properties. Explore other Premiere Elements properties keyframing opportunities

This continues to be a work in progress.

*Also see http://atr935.blogspot.co.uk/2014/05/pe12-audio-features.html
** Work done using Premiere Elements 14/14.1 Windows 7 Professional SP1 64 bit and confirmed with Windows 10 Home 64 bit.