Sunday, March 1, 2015

PE 13/13.1: No Disk Error Solution


No Disc error has appeared in versions other than Premiere Elements 13/13.1. And, each version
seems to have its own fix for its No Disc error. In Premiere Elements 11, the go to fix appeared to be related to the SmartSound feature*. But, the SmartSound feature is no longer a part of Premiere Elements 13/13.1 to point to as the cause of the No Disc error.


The question becomes "How to get rid of No Disc Error in Premiere Elements 13?" The 13.1 Update recently released by Adobe did not resolve the issue.


In the Adobe Premiere Elements Forum, Adobe's PRE_help has provided a solution for Premiere Elements 13/13.1 No Disc error. And, it has worked for all those who tried it and reported back with the results.

The solution is:

Deleting or disabling the OldFilm.AEX file in the Windows 7, 8, or 8.1 64 bit path
Local Disk C
Program Data
Adobe Premiere Elements 13
and in the NewBlue Folder is the OldFilm.AEX file that is deleted or disabled by renaming
it from OldFilm.AEX to OldFilm.AEXOLD.

According to Adobe's PRE_help, the features affected by the OldFilm.AEX deleting or disabling:

In Expert workspace

fx Effects/NewBlue Film Look/Old Film

fx Effects/Hollywood Looks/News Reel

fx Effects/Hollywood Looks/Old Film

In Quick workspace (assumed)

fx Effects/Video Effects/Old Film


This matter can also be seen described earlier in Premiere Elements 13 Daily Discovery blog found
HERE at item 0014.

*For one example, please see posts 2 and 7 in the following link
The user attributes the SmartSound fix to Adobe Tech.

**Update: Additional information May 8, 2015.
PRE_help's response to Premiere Elements 13 user with No Disc Error which was not fixed with usual delete or disable OldFilm.AEX fix.
So the detailed steps are:
1. Rename the OldFilm.AEX to OldFilm_AEXOLD (Note that the extension is removed. this is only to make sure it is not recognized)
2. Go to registry from Start -> Run and type "regedit" and hit enter
3. In the registry, browse to HKEY_CURRENT_USER\Software\Adobe\Premiere Elements\13.0 folder and delete the PluginCache.64 folder
4. Relaunch Premiere Elements 13/13.1 and then see if you still get the error.

We do not have any known case other than the OldFilm.AEX plugin where we get this error. So if you still see the problem, we may have to troubleshoot the issue on your machine through a session to understand it better.
 The above is a copy/paste from the following Adobe Premiere Elements Forum thread, post 5