Friday, April 4, 2014

PE12: Premiere Elements 12 Editor Will Not Open


Premiere Elements 12 Windows has had its issues with Signing In and Activation. When classical troubleshooting standbys such as uninstall/ccleaner/reinstall and deleting settings file are of no avail, what next?


What other troubleshooting to consider when Premiere Elements 12 Windows Editor refuses to open?


Two different troubleshooting approaches have been advanced recently and have met with some success to address the Premiere Elements 12 Editor will not open matter.
  • deleting certain unwanted entries from the hosts file*
  • renaming the SLStore and SLCache Folders (both reported to be involved in Activation)
The how to for these two possible troubleshooting schemes will be detailed in the HOW TO to follow.


Way 1 - Deleting Certain Unwanted Entries From The Hosts File

Find the hosts file. In Windows 7, 8, or 8.1 64 bit, the hosts file is found in the path
Local Disk C
and in the etc Folder is the hosts  file

Right click the hosts file, select Open, and then Notepad. Open the hosts file's Notepad document.

Inspect the hosts file Notepad document.
Reference: Adobe Document "Sign In, Activation, Or Connection Errors l CC, CS6, CS5.5" and its
Section 3. Check your hosts file."
Although Premiere Elements is not mentioned in the above document, this document is often referenced to for the Premiere Elements Sign In, Activation issues.

The Windows 7 64 bit default hosts file is shown in Figure 1. Look for any entries below the line
#  ::1    localhost.
If any found, such as,, delete them only after a backup of the hosts file is made and saved to the computer desktop for safe keeping.

Figure 1. Windows 7 Professional SP1 64 Bit. Default Hosts File.

Way 2 - Renaming The SLStore And SLCache Folders (Both Reported To Be Involved In Activation)
Reference: Adobe Threads - GautamBahl (Adobe Staff)** Suggestion
Premiere Elements 11 Editor Won't Start
Photoshop Elements 12 Full Editor Not Opening

Find and rename SLStore Folder from SLStore to SLStoreOLD.
In Windows 7, 8, or 8.1 64 bit, the path to the folder is

Local Disc C
Program Data
and in the Adobe Folder is the SLStore Folder that is renamed from SLStore to SLStoreOLD.

Find and rename SLCache Folder from SLCache to SLCacheOLD.
In Windows 7, 8, or 8.1 64 bit, the path to the folder is

Local Disc C
Program Files (x86)
Common Files
and in the Adobe Folder is the SLCache Folder that is renamed from SLCache to SLCacheOLD.

*Additional Hosts File Links
What is the Hosts file?
How can I reset the Hosts file back to the default?
The Hosts File and what it can do for you

**We are particularly in debt to GautamBahl (Adobe Staff) for the "Premiere Elements 12 Editor Will Not Open" fix suggestion which turned out to be the answer for my "Photoshop Elements 12 Editor  Will Not Open" issue that existed from October 2013 to April 2014 without resolution. Further details are in the references given above.