PE 13: Elements Organizer 13/Share/Email

INTRODUCTION

Photoshop Elements 13 and Premiere Elements 13 are standalone programs, each coming with an Elements Organizer 13. When the two are on the same computer, they share the same Elements Organizer 13.

In the past, the list of Share opportunities under Elements Organizer/Share have typically included choices for "Photo Mail" and "Email Attachments". However, in Elements Organizer 13/Share, the listings for "Photo Mail" and "Email Attachments" are gone, but now is found a listing for "Email". This "Email" is essentially email attachments for photos and videos.

ISSUES

Internet Provider's File Size Limit

Although size adjustments can be made for photos, this cannot be done for video. And, if the video file size exceeds 10 MB, the user receives a warning notice. The issue here is not the feature, but rather the file size limit of the Internet Provider. It has been found that a 25 MB video could be sent successfully to a Gmail or Verizon email address when the Email Client was Gmail. Proof of success was in the form

• a message from the feature, announcing emailing success and

• a copy of the sent email in the user's Email program's Sent Items box. 

 However, the successfully generated emails were rejected by the recipient Gmail or Verizon.

Email Client Setup 

Before use the Email feature needs to be set up in the Elements Organizer 13 preferences via Edit Menu/Preferences/Email and its Email dialog. See Figure 1a.

Figure 1a. Elements Organizer/Share/Email And Its Email Dialog For Selecting And Configuring Email Client.

When New button is pressed to start the Email set up, a New Profile dialog pops up (See Figure lb) with choices of

• AOL

• Gmail

• Yahoo!Mail

• Microsoft Account

• Other

Figure 1b. New Profile Dialog Email Client Choices.

If the choice of "Service Provider" is AOL, Gmail, Yahoo!Mail, or Microsoft Account (for Hotmail), the user fills in fields which include

• Email Address

• Your Name

• Password 

and then presses the Validate button in order to get a quick "Credentials validated successfully" message. No more waiting for Adobe email with verification code.

Now the not so good news. If the user selects Other, the user must fill in fields which include SMTP Server, SMTP Port, and Connection Security besides the Email Address, Your Name, and Password. It is the user setting of the SMTP fields that is the major issue. For example, under Other: with Verizon as the Service Provider, none of the expected SMTP settings are working (outgoing.verizon.net with ports 465, 587, or 25). Trying to get Other to work has been resulting in a pile up of names for non functioning Email clients under the Email Profile list. And, no way was found to delete them in the preference area.

SOLUTIONS

The way to clean up the unusable entries that result in the Email Profile list targets a file named email_accounts.xml which is found in Windows 7, 8, or 8.1 64 bit in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
13.0
Organizer
and, in the Organizer Folder, is the email_accounts.xml file.

What to do with this email_accounts.xml file

a. If the user wants to start new in the preferences Email, then delete the file. A new email_accounts.xml file will be regenerated by the program once the Elements Organizer 13 is opened again.

b. If the user wants to remove just one or more profiles/accounts but not all, then open Notepad and edit the .xml file. To do this in Notepad, File Menu/Open and then browse to and select the email_accounts.xml. In the Notepad document, delete the account that is not wanted. Save the edited Notepad document (File Menu/Save).

Note: In the Notepad document for the email_accounts.xml file, the user can see the SMTP information that was used by Adobe behind the scenes when AOL, Gmail, Yahoo!Mail, and Microsoft Account (Hotmail) choices were validated. Those particular settings do work for validation of these 4 Email Clients under Other.

Still in search of answers for Other.

ATR