Around October, 2013 a growing number of reports began to appear in the Adobe Premiere Elements Forum threads regarding an assortment of Premiere Elements 10 Windows display and unexplained workflow glitches. The typical troubleshooting drill of updating to the latest version of the video card/graphics card driver did not resolve these Premiere Elements 10 issues. Other troubleshooting pursuits were non productive in solving the syndrome that presented.
Sharing of problem details between Premiere Elements 10 users with this type of issue revealed a display type issue specific for Premiere Elements 10 Windows users whose computer used a NVIDIA GeForce video card. And, the user to user fix found for this problem was and is for the Premiere Elements 10 user to roll back the NVIDIA GeForce video card driver as far back as necessary to get rid of the problem. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
A sampling of the NVIDIA GeForce video cards that have been involved include
GTX 430
GTX 580
GT 610
GT 630M
GTX 640
GTX 660Ti
GTX 760
and the user driver version roll back has typically gone back as far as March - July 2013 in order to get a working Premiere Elements 10.
ISSUE
Attempts were made to keep a history to which Premiere Elements 10 Windows NVIDIA video card users with this type of problem could refer. As well meaning as that was, the feedback data are often incomplete.
http://forums.adobe.com/thread/1317675
SOLUTION
At this time and probably moving forward, there is no solution to the Premiere Elements 10 NVIDIA problem except at the user to user fix level. To assist at the user to user level, aids are
- Making Premiere Elements 10 NVIDIA users aware of the issue
- Offering information on how to find older versions for the NVIDIA GeForce video card drivers involved.
HOW TO
In view of this situation, troubleshooting of any Premiere Elements 10 issue should start by determining if a NVIDIA video card is used by the computer on which Premiere Elements 10 is being run. If NVIDIA is the computer's video card, then the odds are that you have found the source of the Premiere Elements 10 problems. And, rolling back of the NVIDIA video card driver version is your answer to the problem.
Rolling back of the NVIDIA video card driver version is often a problem for some who cannot find older NVIDIA drivers for the roll back. Such older drivers can be found at the NVIDIA web site
http://www.nvidia.com/Download/Find.aspx?lang=en-us
User Example 1
October 2013 (also typical of the present)
Premiere Elements 10
Windows XP 64 bit
NVIDIA GeForce GT 610
Roll Back to Driver Version 320.49 (July 2013) Needed for Premiere Elements 10 to work properly (suitable driver version found by trial and error).
 |
| Figure 1. NVIDIA Driver Downloads. NVIDIA GeForce 320.49 Driver (July 1, 2013) Needed For Premiere Elements 10 On Windows XP 64 Bit. |
User Example 2
October 2013 (also typical of the present)
Premiere Elements 10
Windows 8 32 bit
NVIDIA GeForce GTX 660Ti
 |
| Figure 2. NVIDIA Driver Downloads. NVIDIA GeForce 320.49 Driver (July 1, 2013) Needed For Premiere Elements 10 On Windows 8 32 Bit. |
The Advanced Driver Search fields as seen in Figure 1 and Figure 2 are
- Product Type
- Product Series
- Product
- Operating System
- Language
- Recommendation/Beta
Miscellaneous
Several of the Premiere Elements 10 users did not include the computer operating system with the feedback on NVIDIA GeForce driver version roll back. So, the following is an incomplete list of GeForce cards involved and the driver version that the user had to roll back to in order to get Premiere Elements 10 working properly.
GTX 430
to March, 2013
GTX 580
to May, 2013
GT 610
to 320.49
GT 630M
to 331.40
GTX 640
to 320.49
GTX 660Ti
to 320.49
GTX 760
to 320.49
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ATR
